Effective Date: January 31, 2026
Last Updated: April 24, 2026
Company: Rocky Mountain Eagle Eye, LLC
1. Introduction
Rocky Mountain Eagle Eye, LLC (“we,” “us,” or “our”) is a licensed private investigation firm operating in Golden, Colorado. This Privacy Policy describes how we collect, use, process, and protect personal information obtained through our website (rockymountaineagleeye.com), our client portal, mobile applications, and related services.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, and mailing address
- Case Information: Details related to your case, including subject information, relevant documents, and case objectives
- Billing Information: Payment details and billing address
- Communications: Messages, emails, phone calls, and text messages
2.2 SMS Communications
If you opt into SMS communications, we collect your phone number and consent to send you text messages regarding case updates, appointment scheduling, service notifications, billing notifications, and security alerts.
3. How We Use Your Information
- Provide professional investigation services
- Communicate regarding case status and updates
- Send appointment reminders and service notifications
- Process payments and send invoices
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share information with your consent, with service providers, or when required by law.
5. SMS Consent
Your phone number and SMS consent will never be shared with third parties for marketing purposes.
Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.
6. Cookies, Analytics, and Website Tracking
Our website uses a small number of third-party scripts to measure traffic, improve page performance, and support translation. We list them here so you know exactly what runs on your browser when you visit rockymountaineagleeye.com:
- Google Analytics (gtag.js): aggregate pageview and engagement metrics. No personally identifying information is collected. Data retention: 14 months.
- Microsoft Clarity: anonymized session recordings and heatmaps used to diagnose UX issues and page-performance problems. Data retention: 90 days.
- Google Translate widget: optional multi-language support. Runs only when the widget is activated by the visitor.
To minimize performance impact and tracking exposure, these scripts are deferred until the first user interaction β if you land on a page and leave without clicking, scrolling meaningfully, or interacting, no analytics script ever loads. You can block all three entirely with a browser-level privacy extension (uBlock Origin, Privacy Badger, or any standards-compliant tracker blocker).
We do not use cross-site advertising pixels (Meta Pixel, TikTok Pixel, LinkedIn Insight Tag, etc.), remarketing audiences, or A/B-testing tools that require consent under GDPR/CPA.
7. Colorado Privacy Act (CPA) Rights
Colorado residents have the following rights under the Colorado Privacy Act (CPA), effective since July 1, 2023:
- Right to Access: request a copy of the personal information we hold about you.
- Right to Correct: correct inaccurate personal information we hold about you.
- Right to Delete: request deletion of your personal information, subject to legal-retention exceptions (see Section 8).
- Right to Portability: receive your personal information in a portable, machine-readable format.
- Right to Opt-Out: opt out of the processing of personal information for targeted advertising, the sale of personal information, or profiling used for decisions with legal effects. We do not sell personal information, do not engage in targeted advertising, and do not profile clients for automated decisions β so there is functionally nothing to opt out of in our practice.
To exercise any CPA right, email [email protected] or call (303) 301-1440. We will acknowledge within 10 business days and respond substantively within 45 days, consistent with CPA requirements. If we deny a request, you may appeal in writing within 45 days and ultimately file a complaint with the Colorado Attorney General Consumer Protection Division.
Residents of California (CCPA/CPRA), Virginia (VCDPA), and other states with comprehensive privacy laws have materially similar rights β please contact us using the same channels above.
8. Case Data, Evidence, and Chain of Custody
Private investigation generates confidential case records that are categorically different from typical marketing or SaaS data. The following terms govern how we handle case-related information:
- Active-case data: surveillance logs, photographs, video, witness statements, background-check reports, digital-forensics exports, and any other investigative work product are stored in encrypted case folders accessible only to the assigned investigator and authorized supervisors.
- Chain of custody: physical and digital evidence is catalogued with timestamps, investigator identity, and transfer events. Chain-of-custody records are preserved for the life of the matter and any foreseeable civil or criminal proceeding.
- Post-engagement retention: case files are retained for a minimum of seven (7) years after case closure to support potential civil discovery, subpoena response, or re-opened investigations. Longer retention applies when explicitly required by law (e.g., pending litigation holds) or requested by the client in writing.
- Destruction: after the retention period, case files are destroyed using irreversible methods: physical shredding to NAID AAA standards for paper and drives, and cryptographic erasure for cloud-based records. Clients receive a certificate of destruction on request.
- Disclosure: case data is disclosed only to (a) the client who retained us, (b) counsel designated by the client, (c) parties under court order or subpoena (with client notice where legally permitted), and (d) law enforcement when required by statute. We do not disclose to marketers, data brokers, or analytics vendors under any circumstance.
- Subcontractors: when an engagement requires a specialized subcontractor (e.g., outside forensic examiner for a particular platform), that contractor signs a written confidentiality and non-disclosure agreement binding them to these same case-data standards.
9. Contact Us
Rocky Mountain Eagle Eye, LLC
18475 West Colfax Avenue, Suite 132
Golden, CO 80401
Phone: (303) 301-1440
Email: [email protected]